Remote IT support
Online help for software, Windows, email and performance issues — carried out only with your permission.
How it works
A controlled, permission-based session
- You submit a request describing the problem.
- We confirm whether the issue can genuinely be resolved remotely.
- We agree the price and a suitable session time.
- During the session you use a customer-approved tool and a temporary session code.
- Access is disabled the moment the session ends.
Never share passwords through a public form, email or ordinary chat. Remote access is never left unattended without your explicit written authorisation.
Suitable for remote
- Software installation and updates
- Windows troubleshooting
- Email and application problems
- Performance tuning
- Printer configuration where remote access is possible
- Account recovery guidance
Requires a visit
- Hardware faults and physical damage
- Drive or component replacement
- Some boot and power problems
- Network cabling and physical installation
We never imply that hardware repairs can be completed remotely.
Requirements
Connectivity
A stable internet connection on the device we are supporting.
Someone present
A person at the device during the session to grant access and test the fix.
Your permission
You approve each session. Access is temporary and ends when the session closes.
Request a remote session
Submit a request and we will confirm whether remote support is suitable for your issue.