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Remote support consent information

How remote sessions work, and the rules we follow to protect your data.

Consent is required

We carry out remote support only with your explicit permission. We do not enable unattended access to your device without your written authorisation.

How a session works

  1. You request remote support and we confirm it is suitable for your issue.
  2. We agree the price and a session time with you.
  3. At the agreed time, you start a session using a customer-approved tool and a temporary session code.
  4. During the session you can see what is happening and can end access at any time.
  5. When the session ends, access is disabled. We do not retain persistent access.

Security rules we follow

  • We never ask for your passwords through a public form or ordinary chat.
  • We use temporary session codes, not permanent credentials.
  • We limit access to what is needed to resolve the issue.
  • We do not copy files unnecessarily.
  • Access ends when the session closes.
Remote support is only carried out with your explicit permission and using customer-approved tools. Access codes are temporary and disabled when the session ends.

What we cannot do remotely

Hardware faults, physical damage, drive replacement and some boot problems require an on-site visit. We will tell you honestly when a visit is needed.

Questions

Contact us on 0710920386 or through our contact page.