IT Problems? We Come to You.
Get professional computer repairs, remote IT support, and on-site technical assistance for your home, school, or business.
Services for homes, schools and businesses
Choose the area that fits your need. Every request is reviewed and quoted before chargeable work begins.
Computer & Device Repair
Hardware and software repairs for laptops and desktops.
Setup & Installation
Operating systems, software, printers and new device setup.
Home IT Support
Friendly technical help for individuals and families at home.
Business & Office IT
Workstations, networks, maintenance and recurring support for organisations.
School IT Solutions
Computer laboratory setup, maintenance and support for schools and colleges.
Remote IT Support
Software, email, performance and configuration help handled online.
Networking & Infrastructure
Wi-Fi, routers, cabling and connectivity troubleshooting.
Data, Backup & Security
Data recovery, backup setup and account recovery guidance.
A clear, four-step process
Tell us the problem
Choose a service and describe the fault, your device and your preferred method of support.
We review and quote
Our team reviews the issue, confirms coverage and prepares a quotation for your approval.
We confirm the appointment
Once you approve, we agree a time and assign a suitable technician.
We fix it and report
We carry out the work, record what was done and provide a service report and invoice.
Straight answers, honest pricing, real fixes
We are the IT support and technical-services offering of Supreonix. We focus on practical, reliable help without inflated claims.
- Quotations before chargeable work, so you know the cost.
- On-site and remote options, matched to the actual problem.
- We tell you honestly when a repair is not economical.
- We never ask for your passwords through public forms or chat.
- A service report and clear invoice for every completed job.
Solutions matched to your setting
Office & Business
Workstations, networks, printers and recurring support for organisations.
Learn moreNot every problem can be fixed remotely
We are upfront about which issues suit remote support and which genuinely need a visit.
Good for remote
- Software installation
- Windows troubleshooting
- Email and app problems
- Performance tuning
Needs a visit
- Hardware faults and damage
- Drive replacement
- Some boot problems
- Network cabling
Frequently requested
Laptop Repair
Diagnosis and repair of laptop hardware and software faults.
Desktop Computer Repair
Repair and servicing of desktop computers.
Windows Installation
Clean installation and configuration of Windows.
Workstation Setup
Complete setup of a workstation ready for work.
Home IT Support
On-site and remote help for home computers and networks.
Office IT Support
IT support and maintenance for offices and small businesses.
Where and when we work
We serve Nairobi and surrounding areas. Availability is confirmed before any visit is promised.
Service areas
- Nairobi CBD — Central business district and surrounding areas
- Westlands & Parklands — Westlands, Parklands, Highridge
- Karen & Langata — Karen, Langata, Ngong Road corridor
- Eastlands — Embakasi, Umoja, Donholm, Buruburu
- Kasarani & Roysambu — Kasarani, Roysambu, Kahawa
- Kiambu Road & Thika Road — Kiambu Road, Thika Road, Ruiru
- Remote (anywhere in Kenya) — Remote assistance subject to connectivity
Appointment information
Business hours: Mon-Fri 8:00am - 6:00pm, Sat 9:00am - 3:00pm
Expected response: Within a few hours during business hours
Common questions
How do I request IT support?
Do technicians visit my home?
Do I pay before work starts?
What if replacement parts are needed?
Do you support schools and offices?
Can all problems be fixed remotely?
Ready to get your computer working again?
Submit a request and our team will review it, confirm coverage and prepare a quotation. You can also call or message us directly.