Remote Support Technician
Provide remote software, Windows, email and performance support to customers over a secure connection.
About the role
Join our support desk to help customers solve software, account and performance problems remotely. You will guide customers through fixes, use approved remote tools with their consent, and escalate anything that must be handled on-site.
What you will do
- Take remote support sessions with customers who have given consent.
- Diagnose and fix Windows, driver, email and software issues.
- Remove malware and tune slow computers safely.
- Document each session and the outcome in the job system.
- Escalate hardware faults to the field team with clear notes.
- Follow our remote-support security and privacy rules at all times.
What we are looking for
- Diploma or certificate in IT or equivalent experience.
- Solid Windows 10/11 troubleshooting skills.
- Comfortable using remote-desktop tools.
- Reliable internet connection and a quiet workspace.
- Strong customer service and patience.
- Good written English.
Nice to have
- Experience with Microsoft 365 or Google Workspace.
- Basic networking knowledge (routers, Wi-Fi).