Home / Cancellations & Refunds

Cancellation and Refund Policy

How cancellations and refunds are handled for Supreonix Support service requests.

Last updated 10 October 2026. These are our current configured policies. Specific terms may be confirmed on your quotation.

Cancelling or rescheduling an appointment

Appointments may be cancelled or rescheduled free of charge up to 4 hours before the agreed time. Late cancellations may attract a transport charge where a technician is already en route.

Diagnostic fees

Where a diagnostic fee applies it covers inspection and assessment. It is shown separately on your quotation and is only refundable where no diagnosis was carried out.

Refunds for approved work

Diagnostic fees cover inspection and are only refundable where no diagnosis was carried out. Payments for approved work are refundable only for work not performed or parts not supplied.

Reversals and failed payments

Where a payment is reversed or a provider reports a failed transaction, we will reconcile the record and contact you. We do not treat a payment as received solely because a payment button was clicked; payments are confirmed against the provider or recorded manually by authorised staff.

How to request a refund

Contact us on 0710920386 or through our contact page with your reference number. We will review the request against this policy and respond.

Warranty and return visits

Where a repair is not completed as expected, we may arrange a return visit at no additional labour charge, in line with any warranty we have stated in writing.